Refund Policy

EU Customers

As required by EU consumer law, you have the right to withdraw from your order within 14 days of delivery. We go beyond this and offer a 30-day return window for all EU customers.

Please note: This right does not apply to customized or made-to-order items unless the item arrives damaged or faulty.

To initiate a return

Notify us within 30 days of delivery at rustnreps@gmail.com
Items must be returned unworn, unused, with tags, and in original packaging
You'll need your receipt or proof of purchase
Buyer is responsible for return shipping costs
No exchanges — every item is made to order

If you wish to use the official EU withdrawal form, you can find it here.

Outside the EU

Orders outside the EU are not eligible for return or exchange — each item is made to order.

If your order arrives damaged or incorrect, contact us immediately upon receiving your order and we'll make it right.

Return Addresses

Once your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

US & Mexico: 217 Wrangler Drive, Coppell, Texas, 75019
Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4
Latvia: Lidostas parks, Marupe, Marupes nov., LV-2167
Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona
UK: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ
Australia (apparel): 40 Tanimbla Street, Kedron, Queensland 4031
Australia (non-apparel): 338 Albert St, Brunswick VIC 3056
Australia (phone cases): 6 Axis Crescent, Dandenong South VIC 3175
Japan: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto, 863-0101
Brazil: Rodovia Santos Dumont, 4791, Armazém 111, Galpão 02, Duque de Caxias - RJ, 25251-460

Damages and Issues

Inspect your order upon reception. If the item is defective, damaged, or incorrect — contact us immediately and we'll make it right.

Non-Returnable Items

Customized or personalized items (unless damaged or faulty)
Sale items and gift cards

Refunds

We'll notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. Allow additional time for your bank or card company to process.

If more than 15 business days have passed since your refund was approved, contact us at rustnreps@gmail.com.